Episode #61 features Traci Cappiello, Program Manager, Community at Google. Traci joins Jim Storer and Shannon
Episode #53 features Keri Kersten, Global Internal Communications and Change Management at Stepan Company. Listen in
SPEAKERS:Georgina Cannie (Consultant), Matt Laurenceau (BMC), Kelly Schott (TheCR) HIGHLIGHTS Looking for an ROI model? Georgina
Jillian Bejtlich shares a look at her perspective on metrics and data analysis. The most important point in Jillian’s presentation is
Interested in various metrics for an effective ROI calculation? Jeff shared the 5 metrics he used, which were backed byForrester. Want to
TheCR’s Ted McEnroe hosted an informative and practical ROI workshop. Learn the top 10 best practices for calculating community ROI.
Heather Ausmus, Director of Community at Ciena shares her perspective on how calculating your community program's ROI will change your
Interested in learning Autodesk’s top metrics? Olivier shared his top 3 metric buckets, including the sub-metrics within each bucket.
Interested in the types of metrics that are most effective? Alex shared the 4 metrics that he finds most useful. Looking for formulas?
Interested in learning how to measure enrichment? Dan shared their methodology at Team RWB, which has engagement at its core. Additionally,