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3 Elements of Community Personas

Thinking about the personas in your online community is critical – if you don’t know who you are creating content and planning programs for

When you hear “gamification,” what comes to mind? Video games? Leveling-up? The latest Fortnite emote (a.k.a. the goofy dances you see

Great metrics and dashboards reveal the value of engagement. Choosing the metrics that tell your community’s unique story of engagement

Mentorships have existed, well, forever, and they’ve always been an excellent way to share knowledge. But with the COVID-19 pandemic, loads

Ashleigh Brookshaw has spent her career building community in the insurance, association, and now software spaces, so she knows her way

As a community manager, there may be days when you find yourself channeling a firefighter more than anything else. Issue after issue

The NEW Community Manager Handbook started as a series of twenty-one interviews with community leaders from organizations like Analog

Community managers are burnt out. And they’ve been that way since before the COVID-19 pandemic began — in the 2019 State of Community

One of the most common questions we get from members is, “How do I increase the value and the volume of member engagement?” This

Content and programs are the lifeblood of a successful online community program. They are often seen as one collective entity, but they