Report

The State of Community Management 2019

Leadership and management are evolving in fundamental ways, driven by changing access toinformation brought on by technology. Information

Expert Panel: Jerry Canaday (MasterCard), Katie O'Leary & Mike Yada (Thermo Fisher Scientific), Lance Yoder (Cerner Corp.) and Kelly

Presented by: Brian Oblinger & Jessica Chen, Alteryx HIGHLIGHTS Looking for a key insight into how to ask for

Maria Ogneva shared Sidecar’s journey from launch to beyond engagement. Since community is the Sidecar product, it carries with it an

Jillian Bejtlich shares a look at her perspective on metrics and data analysis. The most important point in Jillian’s presentation is

Interested in various metrics for an effective ROI calculation? Jeff shared the 5 metrics he used, which were backed byForrester. Want to

TheCR’s Ted McEnroe hosted an informative and practical ROI workshop. Learn the top 10 best practices for calculating community ROI.

Interested in learning Autodesk’s top metrics? Olivier shared his top 3 metric buckets, including the sub-metrics within each bucket.

Interested in the types of metrics that are most effective? Alex shared the 4 metrics that he finds most useful. Looking for formulas?

Interested in learning what Allison considers the biggest factor behind their success? Members were impressed with how well Allison was able