Report

State of Community Management 2022

Now in its 13th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community

Tirza Austin is the Senior Manager of Online Communities for the American Society of Civil Engineers (ASCE) and has been for almost 4 years.

• Interested in best practices for the effective migration of platforms? Debbie and Matt shared their take and experiences on four best

•Interested in a high-level overview of Zoom Meeting? Kelly offered 7 Pro Account tips and tricks to help get you started. •Curious

•Looking to advocate for value-based and/or behavior-based metrics? Marjorie offered an excellent solution, backed by an example. Stephanie

•Curious about the types of chaos as defined by Jonathan? In Jonathan’s experience, there are 2 types of chaos. Jonathan explained his

•Curious about the 5 environmental factors that affect your strategy? Unfortunately, so many organizations aren’t aware of the importance of

•Wondering about how to get started? Kim had 2 main objectives when she began this new journey of building a community business case. They

Now in its 12th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community

Shelonda Darling, Sr. Manager, Global Intranet at Global Payments, and Larry Glickman, Director Network Engagement and Collaboration at the