This community management glossary provides a list of common terms and acronyms you'll encounter in the community world.
We're always on the lookout for new entries. If you have a suggestion, please drop us a line!
#ESNChat
See also: ESN. A weekly Twitter chat that focuses on ESN (enterprise social network/internal community) topics and questions. Join in every Thursday from 2-3pm ET!
90-9-1 Rule
This theory states that in any group . . .
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