The tools competency considers the technical and work architecture of an organization and how social technologies and tools fit into it.
Tools can be anything that provides efficiencies or leverage. Tools require investment both for the tool itself and for the training, behavior change and changes to the environment needed to use the tool effectively.
A subscription to TheCR Library gives you access to an exclusive set of community management resources that are updated monthly.
More About the Tools Competency
Stage 1: Hierarchy - Consumer tools . . .
Full access to this content is only available to subscribers. Click to subscribe.