The tools competency considers the technical and work architecture of an organization and how social technologies and tools fit into it.
Tools can be anything that provides efficiencies or leverage. Tools require investment both for the tool itself and for the training, behavior change and changes to the environment needed to use the tool effectively.
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RESEARCH
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RESEARCH
REPORTS
PODCASTS
More About the Tools Competency
Stage 1: Hierarchy - Consumer tools . . .
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