We developed the Community Maturity Model™ (CMM) to help organizations understand, plan for and assess the performance of community and social business initiatives.
Our clients use it both as a community management checklist and as an organizational roadmap. At TheCR, we use it to organize our research, our curated content and our training services so that our clients can easily connect the dots and use our research and content in their strategic planning.
This model articulates two concepts required to advance the business of community.
First, it defines the eight competencies we believe are required . . .
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