We’ve seen a lot of progress in online communities since 2009 and are encouraged to see community teams remain upbeat as they continually
State of Community Management 2023
Our annual research reports trends, best practices, and benchmarks across the online community management industry. The report is a
ESRI, UKG, AECOM, and Gallaudet University among global organizations recognized as leaders of innovation in community management.
The winners of the eighth annual Community Leadership Awards were announced Thursday, October 5th and included community leaders from
Designing a Framework for a Super User Program
Anne Larsen and Tracy Maurer explore multi-tiered advocacy - or super user - programs. It is really difficult to build a robust community
Meaningful Change Management
Explore how online communities improve customer satisfaction, provide fast and easy support, and create powerful brand
Building Community Teams with Lisa Tallman
Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in
Managing a Migration with Debbie Kwan
Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in
Using Community Dashboards to Tell a Story
A thoughtful narrative combined with powerful metrics can help you tell your community story in a way that connects with stakeholders and
The State of Community Management 2022 Highlights Webinar
The NEW Community Manager Handbook
The NEW Community Manager Handbook started as a series of twenty-one interviews with community leaders from organizations like Analog
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