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Using Community Dashboards to Tell a Story

A thoughtful narrative combined with powerful metrics can help you tell your community story in a way that connects with stakeholders and

Using Rewards Programs to Drive Engagement

As organizations increasingly use community-led programs to connect with their customers, their online ecosystems expand. What may have

Online community management tips

Using ROI to Gain Executive Support

Element14 is an online community of over half a million engineers, makers, educators and students where members can connect, learn, create,

How to improve online engagement

Harnessing the Super Power of Community Advocates

With a global ecosystem of more than 4,000 customers globally, including 33 of the Fortune 100, Carbon Black knew they needed a way to

Online community playbook

Using a Playbook to Support Community Manager Success

Learn how developing a training and a comprehensive community primer directly impacted the development of a strong cadre of community

Developing Community for Advocacy: A BMC Case Study

Developing Community for Advocacy: A BMC Case Study

SPEAKERS:Georgina Cannie (Consultant), Matt Laurenceau (BMC), Kelly Schott (TheCR) HIGHLIGHTS  Looking for an ROI model? Georgina

Community Engagement: Turning Customers into Fans, Yahoo! Case Study

This report focuses on best practices for nurturing customer advocates, as well as lessons learned during the rollout of an advocacy program

A Community Manager’s ROI Adventure: A Humana Case Study

Interested in various metrics for an effective ROI calculation? Jeff shared the 5 metrics he used, which were backed byForrester. Want to

Governance Case Studies

HIGHLIGHTS Interested in learning 4 proven elements of a successful governance structure? Jay explained in-depth the 4 key areas of

The Benefits of Community Benchmarking

Do you ask these questions as you do community planning? What’s next for my community? How do I provide community insights to

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