Case Study

Using a Playbook to Support Community Manager Success

Learn how developing a training and a comprehensive community primer directly impacted the development of a strong cadre of community

SPEAKERS:Georgina Cannie (Consultant), Matt Laurenceau (BMC), Kelly Schott (TheCR) HIGHLIGHTS Looking for an ROI model? Georgina

This report focuses on best practices for nurturing customer advocates, as well as lessons learned during the rollout of an advocacy program

Interested in various metrics for an effective ROI calculation? Jeff shared the 5 metrics he used, which were backed byForrester. Want to

HIGHLIGHTS Interested in learning 4 proven elements of a successful governance structure? Jay explained in-depth the 4 key areas of

Do you ask these questions as you do community planning? What’s next for my community? How do I provide community insights to

In the video below Chris and Jim discuss the community journey at Walgreens, and Chris provides a look at how Walgreens is executing their

Launching a new user interface is no easy task. This report explores: best practices for launching a new community interface

How can you measure adoption and engagement in your community? This report explores how Shepley Bullfinch used TheCR's Engagement

What Matters in Social Support? This report explores how to decide upon and define social support metrics in order to measure what truly