Case Study

Community Engagement: Turning Customers into Fans, Yahoo! Case Study

This report focuses on best practices for nurturing customer advocates, as well as lessons learned during the rollout of an advocacy program

Interested in various metrics for an effective ROI calculation? Jeff shared the 5 metrics he used, which were backed byForrester. Want to

HIGHLIGHTS Interested in learning 4 proven elements of a successful governance structure? Jay explained in-depth the 4 key areas of

Do you ask these questions as you do community planning? What’s next for my community? How do I provide community insights to

In the video below Chris and Jim discuss the community journey at Walgreens, and Chris provides a look at how Walgreens is executing their

Launching a new user interface is no easy task. This report explores: best practices for launching a new community interface

How can you measure adoption and engagement in your community? This report explores how Shepley Bullfinch used TheCR's Engagement

What Matters in Social Support? This report explores how to decide upon and define social support metrics in order to measure what truly

Want to ensure that your members get involved and stay involved? Our research shows that new member programs hold the key to sustained

“Birds on a Wire” is a hybrid engagement tactic. It is used to engage phone conversations with customers and/or potential customers. It