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Online community management tips

Using ROI to Gain Executive Support

Element14 is an online community of over half a million engineers, makers, educators and students where members can connect, learn, create,

How to improve online engagement

Harnessing the Super Power of Community Advocates

With a global ecosystem of more than 4,000 customers globally, including 33 of the Fortune 100, Carbon Black knew they needed a way to

Online community playbook

Using a Playbook to Support Community Manager Success

Learn how developing a training and a comprehensive community primer directly impacted the development of a strong cadre of community

Developing Community for Advocacy: A BMC Case Study

Developing Community for Advocacy: A BMC Case Study

SPEAKERS:Georgina Cannie (Consultant), Matt Laurenceau (BMC), Kelly Schott (TheCR) HIGHLIGHTS  Looking for an ROI model? Georgina

Community Engagement: Turning Customers into Fans, Yahoo! Case Study

This report focuses on best practices for nurturing customer advocates, as well as lessons learned during the rollout of an advocacy program

A Community Manager’s ROI Adventure: A Humana Case Study

Interested in various metrics for an effective ROI calculation? Jeff shared the 5 metrics he used, which were backed byForrester. Want to

Governance Case Studies

HIGHLIGHTS Interested in learning 4 proven elements of a successful governance structure? Jay explained in-depth the 4 key areas of

The Benefits of Community Benchmarking

Do you ask these questions as you do community planning? What’s next for my community? How do I provide community insights to

The Walgreens Internal Social Journey

In the video below Chris and Jim discuss the community journey at Walgreens, and Chris provides a look at how Walgreens is executing their

Launching a New Community User Interface

Launching a new user interface is no easy task. This report explores: best practices for launching a new community interface

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