HIGHLIGHTS Interested in learning 4 proven elements of a successful governance structure? Jay explained in-depth the 4 key areas of
The Benefits of Community Benchmarking
Do you ask these questions as you do community planning? What’s next for my community? How do I provide community insights to
The Walgreens Internal Social Journey
In the video below Chris and Jim discuss the community journey at Walgreens, and Chris provides a look at how Walgreens is executing their
Launching a New Community User Interface
Launching a new user interface is no easy task. This report explores: best practices for launching a new community interface
Using TheCR Engagement Model to Measure Adoption & Engagement
How can you measure adoption and engagement in your community? This report explores how Shepley Bullfinch used TheCR's Engagement
Defining, Deciding, and Measuring What Matters in Social Support
What Matters in Social Support? This report explores how to decide upon and define social support metrics in order to measure what truly
Getting the New Member Experience Right
Want to ensure that your members get involved and stay involved? Our research shows that new member programs hold the key to sustained
Birds on a Wire: Programming for Knowledge Sharing Communities
“Birds on a Wire” is a hybrid engagement tactic. It is used to engage phone conversations with customers and/or potential customers. It
Zero to Pilot: Building Community from the Ground Up
Starting a community program from scratch? Two community leaders, Eileen Foran & Maria Ogneva share best practices and lessons
The Social Executive: Leading a Culture of Innovation
As the business world continues to innovate and move faster, social technologies are changing the way businesses communicate and engage with
