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The Language of Engagement

Having a well crafted community strategy and roadmap is critical to enabling effective outcomes, but translating that strategy into your

Community manager means a lot of different things to different people. We've compiled a sample of popular job descriptions for community

An approved community strategy is a critical step to develop a fully integrated community program. If you don’t have a community strategy

Engagement behaviors are a leading indicator of value Engagement is a key measure of attention, alignment, learning, and leadership.

Attached is a great template for creating an organizational gap analysis around social initiatives, based on our Community Maturity Model™.

Communities are not a “set it and forget it” proposition. Increasingly, community teams are making design and user interface/experience

You can’t login to LinkedIn or open an industry e-newsletter now without getting bombarded with headlines screaming about ChatGPT (and

Rachael Silvano, Zapier, explores the topic of how we build ties and connections in our digital world. With the core of "weak ties build

There are countless opportunities throughout your workday to be more present and intentional. In this report, Penny Schnarrs shares how

When you hear “gamification,” what comes to mind? Video games? Leveling-up? The latest Fortnite emote (a.k.a. the goofy dances you see