CMM1 – Page 3

Cross-Functional Teams Checklist

Launching a new community is easier when you put together a cross-functional team of invested stakeholders. While this checklist won’t apply

Most community managers get to do a little bit of everything, which can be both exhilarating and overwhelming, and often hard to synthesize

A well-thought out community playbook gives the members of your community team a sense of their options in various scenarios. How do you

This community management glossary provides a list of common terms and acronyms you'll encounter in the community world. We're always on

Creating a brand-new programming campaign is the often most effective approach to serving a particular need in your community. It is the

Having a well crafted community strategy and roadmap is critical to enabling effective outcomes, but translating that strategy into your

Community manager means a lot of different things to different people. We've compiled a sample of popular job descriptions for community

An approved community strategy is a critical step to develop a fully integrated community program. If you don’t have a community strategy

Engagement behaviors are a leading indicator of value Engagement is a key measure of attention, alignment, learning, and leadership.

Attached is a great template for creating an organizational gap analysis around social initiatives, based on our Community Maturity Model™.