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The NEW Community Manager Handbook

The NEW Community Manager Handbook started as a series of twenty-one interviews with community leaders from organizations like Analog

Community managers are burnt out. And they’ve been that way since before the COVID-19 pandemic began — in the 2019 State of Community

One of the most common questions we get from members is, “How do I increase the value and the volume of member engagement?” This

Now in its 13th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community

Tirza Austin is the Senior Manager of Online Communities for the American Society of Civil Engineers (ASCE) and has been for almost 4 years.

As more organizations embrace online communities as core business systems, executives expect to be kept apprised of their progress and

The #1 question we get asked: How can I improve engagement? On this panel, we discussed building a foundation for engagement success

Content and programs are the lifeblood of a successful online community program. They are often seen as one collective entity, but they

One of the most consistent findings in our State of Community Management research is on the impact of new member programs in

Community opportunities are growing rapidly (and we love to see it!) The field is maturing and along with it, roles are becoming both