CMM2 – Page 8

Reporting Strategy: Sharing Metrics with Different Audiences

•Looking to advocate for value-based and/or behavior-based metrics? Marjorie offered an excellent solution, backed by an example. Stephanie

•Curious about the types of chaos as defined by Jonathan? In Jonathan’s experience, there are 2 types of chaos. Jonathan explained his

•Curious about the 5 environmental factors that affect your strategy? Unfortunately, so many organizations aren’t aware of the importance of

•Wondering about how to get started? Kim had 2 main objectives when she began this new journey of building a community business case. They

Now in its 12th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community

Shelonda Darling, Sr. Manager, Global Intranet at Global Payments, and Larry Glickman, Director Network Engagement and Collaboration at the

Most community platforms have basic activity analytics baked into their solution, but community managers want more. They want packaged

•Wondering how Sam approaches the concept of community? Sam shared her 3 basic goals. •Looking for engagement best practices? Sam shared 6

How do you build a high-performing team to maximize resources and increase productivity? Lisa Tallman (YMCA) and Marjorie Anderson (PMI)

Community practitioners share three proven ideas for increasing employee adoption and engagement in online external communities.