Research

Customer Communities Elevate the Customer Experience

This eBook, Customer Communities Elevate the Customer Experience, is derived from the 2020 State of Community Management research,

You know community is important, but have you considered the actual impact of a mature, well-resourced community program? This eBook looked

The State of Community Management 2020 is the 11th edition of The State of Community Management research, the longest-running, and most

A new eBook from The Community Roundtable and Higher Logic This eBook takes an in-depth look at the roles defined in the Community

Interested in the Community Careers and Compensation 2020 research, but not sure what it includes? This Executive Summary shares an

With the help of some community friends, we put together a special CMAD 2020 ebook: "CMGR Self-Care: Advice and Ideas from 25 Community

Community professionals are increasingly seen as transformational leaders who help their organizations evolve leadership and engagement

What drives online engagement? Engaging to Unlock Retention, Trust, and Innovation focuses on engagement, taking a deeper look at

Leadership and management are evolving in fundamental ways, driven by changing access toinformation brought on by technology. Information