Research

All About Building Member Personas

Community managers know their members better than anyone, right? But knowing individual members on a personal level isn’t the same as

The NEW Community Manager Handbook started as a series of twenty-one interviews with community leaders from organizations like Analog

Now in its 13th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community

Over the last two years, the place of community in organizations shifted, with community programs becoming a commonly required investment at

In 2021, online communities are table stakes for brands that want to connect and engage with their audience. Community professionals are

This eBook, Customer Communities Elevate the Customer Experience, is derived from the 2020 State of Community Management research,

You know community is important, but have you considered the actual impact of a mature, well-resourced community program? This eBook looked

The State of Community Management 2020 is the 11th edition of The State of Community Management research, the longest-running, and most

A new eBook from The Community Roundtable and Higher Logic This eBook takes an in-depth look at the roles defined in the Community