Community Management -

Getting the New Member Experience Right

Getting the New Member Experience Right, a case study shared by member Camilo Lemos, Community Manager at Autodesk. Camilo outlines how the

When community sentiment is good, it often gets taken for granted. When it’s bad, it’s clear that it is one of the biggest barriers to

If you’re interested in incorporating gamification into your community program you don’t have to reinvent the wheel. Gamification is one of

When we talk about the eight competencies of the Community Maturity Model people tend to get really excited about the work they do for

This eBook uses our research to target one of the pain points we most often hear from community professionals – the lack of clear role

Nearly every day, there are headlines and stories about the changing relationship between organizations and their customers, employees and

Did you know that regular community programming leads to increased engagement? It's true! Check out these five programming ideas and learn

Episode #50 features Matthew Radford, Manager, Internal Communications at Ontario Medical Association. In this episode, we chat about how

Episode #39 features Aaron Buchsbaum, Community Manager at The World Bank. Join us as we chat about how to prioritize a packed to-do list,

Episode #49 features Susan Cato, Director, Digital Strategy and Member Services at the American Society of Plant Biologists. Susan works