Community Management

The State of Community Management 2019

Leadership and management are evolving in fundamental ways, driven by changing access toinformation brought on by technology. Information

Episode #55 features Julie Blutstein, the Global Digital Manager of Communities for Prudential International Insurance. Join us as

Episode #54 features Nick Wallander, Social Media Consultant at Humana. Join us as we chat with Nick about his journey to

Episode #53 features Keri Kersten, Global Internal Communications and Change Management at Stepan Company. Listen in

Seeding your community with the content that your audience wants and needs is a critical part of launching a new community program. Here are

This report focuses on best practices for nurturing customer advocates, as well as lessons learned during the rollout of an advocacy program

Jeff Merrell (Associate Director of the Masters Program at Northwestern) shared his experiences empowering your audience to ask the

By Rachel Happe, Co-Founder and Principal, The Community Roundtable Sometimes you can catch lightning in a bottle. In the

Interested in learning Autodesk’s top metrics? Olivier shared his top 3 metric buckets, including the sub-metrics within each bucket.

Interested in the types of metrics that are most effective? Alex shared the 4 metrics that he finds most useful. Looking for formulas?