Community Management

Three Best Practices for Seeding Content In Your Community

Seeding your community with the content that your audience wants and needs is a critical part of launching a new community program. Here are

This report focuses on best practices for nurturing customer advocates, as well as lessons learned during the rollout of an advocacy program

Jeff Merrell (Associate Director of the Masters Program at Northwestern) shared his experiences empowering your audience to ask the

By Rachel Happe, Co-Founder and Principal, The Community Roundtable Sometimes you can catch lightning in a bottle. In the

Interested in learning Autodesk’s top metrics? Olivier shared his top 3 metric buckets, including the sub-metrics within each bucket.

Interested in the types of metrics that are most effective? Alex shared the 4 metrics that he finds most useful. Looking for formulas?

Interested in learning how to measure enrichment? Dan shared their methodology at Team RWB, which has engagement at its core. Additionally,

Interested in learning what Allison considers the biggest factor behind their success? Members were impressed with how well Allison was able

HIGHLIGHTS Interested in learning which strategic objectives worked for Steelcase’s dashboard? Wietske shared their 3 practical

Heather Ausmus has used the Community Maturity Model in her community work and shared how she has developed a plan through FY18 using the