Community Management

Community Careers and Compensation 2020

Since our initial Community Careers and Compensation research in 2014, communities are now the most efficient way to

Our community management models and frameworks provide research-backed structures for understanding, planning, expectation setting, and

How do you build a high-performing team to maximize resources and increase productivity? Lisa Tallman (YMCA) and Marjorie Anderson (PMI)

Community practitioners share three proven ideas for increasing employee adoption and engagement in online external communities.

This report explores the idea that the main concept to understand in any type of community building is why people join the community and why

You probably have a contentious relationship with your work email inbox. Between the emails, texts, websites, files, chat tools, business

Engagement for engagement's sake is not very interesting. There is a lot of crappy "engagement" out there -- look no further than most of

2020 taught us a lot about how people can connect and thrive in online communities. To celebrate CMAD 2021 (Community Manager

How you welcome your new members matters – one of the most consistent findings in our State of Community Management research is on the

Hillary Boucher shares what she's learned about building new member leadership programs. (Note: Skip ahead to minute6:00 for the New