Community Management

Building Mentoring Programs within Your Community

Tirza Austin is the Senior Manager of Online Communities for the American Society of Civil Engineers (ASCE) and has been for almost 4 years.

The #1 question we get asked: How can I improve engagement? On this panel, we discussed building a foundation for engagement success

Content and programs are the lifeblood of a successful online community program. They are often seen as one collective entity, but they

One of the most consistent findings in our State of Community Management research is on the impact of new member programs in

Community opportunities are growing rapidly (and we love to see it!) The field is maturing and along with it, roles are becoming both

Over the last two years, the place of community in organizations shifted, with community programs becoming a commonly required investment at

In 2021, online communities are table stakes for brands that want to connect and engage with their audience. Community professionals are

Looking at community job descriptions, it’s clear there are some characteristics that are prized by hiring managers. While

Whenever we think about personalizing engagement, there is always a tug of war with customization and scale. The more we want to customize

Join Neil Morgan, Digital Workplace Advisor at Glencore as he shares how they use their intranet to connect with thousands of global