Metrics & Measurement

The Value of Community: Sustaining Behavior Change to Drive ROI

Nearly every day, there are headlines and stories about the changing relationship between organizations and their customers, employees and

Episode #42 features Renee Vogt, VTN Capability Owner at Merck. Join us as we chat about her team’s community purpose framework, how they

Episode #31 features Nicole Fusz, the Community Manager for Premier Farnell/element14. Join us as we chat with Nicole about what she’d

CMGT 101: 17 Community Leaders Share Their Secrets for Success is packed with engagement ideas, governance tips, career advice,

The Community Manager Handbook: 20 Lessons from Community Superheroes combines research findings and advice from The Community Roundtable

Quantifying the Value of Community The State of Community Management 2016 provides a snapshot of the progress and changes in community

Leveraging Investment to Create Strategic Value The SOCM 2017 provides a snapshot of the progress and changes in community

The State of Community Management 2014 is the fifth edition of our annual research. This year, collaborating with TheCR Network members to

Harvesting the Rewards of Community The State of Community Management 2015, the sixth edition of our annual report series, provides a

The Value of Community Management The SOCM 2013 builds on previous qualitative research to offer a quantitative look at how community and