Metrics & Measurement

Meaningful Change Management

Explore how online communities improve customer satisfaction, provide fast and easy support, and create powerful brand

Great metrics and dashboards reveal the value of engagement. Choosing the metrics that tell your community’s unique story of engagement

Mentorships have existed, well, forever, and they’ve always been an excellent way to share knowledge. But with the COVID-19 pandemic, loads

A thoughtful narrative combined with powerful metrics can help you tell your community story in a way that connects with stakeholders and

The NEW Community Manager Handbook started as a series of twenty-one interviews with community leaders from organizations like Analog

Now in its 13th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community

As more organizations embrace online communities as core business systems, executives expect to be kept apprised of their progress and

Whenever we think about personalizing engagement, there is always a tug of war with customization and scale. The more we want to customize

•Looking to advocate for value-based and/or behavior-based metrics? Marjorie offered an excellent solution, backed by an example. Stephanie