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Get Inside Your Boss’ Mind With Metrics

Get Inside Your Boss’ Mind With Metrics

• Looking to make your reports and chosen metrics more impactful for senior leaders? One participant shared his key best practice.•

Mature Communities Power the Customer Experience

Mature Communities Power the Customer Experience

You know community is important, but have you considered the actual impact of a mature, well-resourced community program? This eBook looked

Digging Deep Into Data

Digging Deep Into Data

Interested in being able to tell a story with your data? This was a goal cited by many on the call. It was also identified as an issue in

Better Data, Better Decisions: Learning About Appreciative Inquiry

Better Data, Better Decisions: Learning About Appreciative Inquiry

Better Data, Better Decisions: Learning About Appreciative Inquiry Appreciative Inquiry starts from the premise that something in the

Disputes, Flame Wars and Trolls – Managing Conflict in Community

Community managers are in a position to raise awareness and set the tone for acceptable online behavior. This will require the

Honest Signals that Drive Innovation & Collaboration

Peter’s Honest Signals are grouped into the three dimensions of structure, time and content. Within each of those dimensions are ‘Six

Building a Reporting Strategy for Communities: One Size Doesn’t Fit All

Building a Reporting Strategy for Communities: One Size Doesn’t Fit All

Building a Reporting Strategy for Communities: One Size Doesn’t Fit All • Want to know how to drive attention and action with your data?

Brian Oblinger on Creating Powerful Customer Experiences

Brian Oblinger on Creating Powerful Customer Experiences

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of

Online community management tips

Using ROI to Gain Executive Support

Element14 is an online community of over half a million engineers, makers, educators and students where members can connect, learn, create,

What is a community manager?

Three Community Myths Busted

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