Metrics & Measurement

Conversations with Community Managers – Keri Kersten

Episode #53 features Keri Kersten, Global Internal Communications and Change Management at Stepan Company. Listen in

SPEAKERS:Georgina Cannie (Consultant), Matt Laurenceau (BMC), Kelly Schott (TheCR) HIGHLIGHTS Looking for an ROI model? Georgina

Jillian Bejtlich shares a look at her perspective on metrics and data analysis. The most important point in Jillian’s presentation is

Interested in various metrics for an effective ROI calculation? Jeff shared the 5 metrics he used, which were backed byForrester. Want to

TheCR’s Ted McEnroe hosted an informative and practical ROI workshop. Learn the top 10 best practices for calculating community ROI.

Heather Ausmus, Director of Community at Ciena shares her perspective on how calculating your community program's ROI will change your

Interested in learning Autodesk’s top metrics? Olivier shared his top 3 metric buckets, including the sub-metrics within each bucket.

Interested in the types of metrics that are most effective? Alex shared the 4 metrics that he finds most useful. Looking for formulas?

Interested in learning how to measure enrichment? Dan shared their methodology at Team RWB, which has engagement at its core. Additionally,

Interested in learning what Allison considers the biggest factor behind their success? Members were impressed with how well Allison was able