Metrics & Measurement

Executive Dashboards for Online Community Programs

As more organizations embrace online communities as core business systems, executives expect to be kept apprised of their progress and

Whenever we think about personalizing engagement, there is always a tug of war with customization and scale. The more we want to customize

•Looking to advocate for value-based and/or behavior-based metrics? Marjorie offered an excellent solution, backed by an example. Stephanie

Now in its 12th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community

Most community platforms have basic activity analytics baked into their solution, but community managers want more. They want packaged

• Looking to make your reports and chosen metrics more impactful for senior leaders? One participant shared his key best practice.•

You know community is important, but have you considered the actual impact of a mature, well-resourced community program? This eBook looked

Interested in being able to tell a story with your data? This was a goal cited by many on the call. It was also identified as an issue in

Appreciative Inquiry starts from the premise that something in the past works or has worked. It requires leaving behind the old “baggage”

Community managers are in a position to raise awareness and set the tone for acceptable online behavior. This will require the