• Looking to make your reports and chosen metrics more impactful for senior leaders? One participant shared his key best practice.•
Mature Communities Power the Customer Experience
You know community is important, but have you considered the actual impact of a mature, well-resourced community program? This eBook looked
Digging Deep Into Data
Interested in being able to tell a story with your data? This was a goal cited by many on the call. It was also identified as an issue in
Better Data, Better Decisions: Learning About Appreciative Inquiry
Appreciative Inquiry starts from the premise that something in the past works or has worked. It requires leaving behind the old “baggage”
Disputes, Flame Wars and Trolls – Managing Conflict in Community
Community managers are in a position to raise awareness and set the tone for acceptable online behavior. This will require the
Honest Signals that Drive Innovation & Collaboration
Peter’s Honest Signals are grouped into the three dimensions of structure, time and content. Within each of those dimensions are ‘Six
Building a Reporting Strategy for Communities: One Size Doesn’t Fit All
• Want to know how to drive attention and action with your data? Brian shared 5 key tips.• Interested in a cheat sheet to help with your
Brian Oblinger on Creating Powerful Customer Experiences
Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of
Using ROI to Gain Executive Support
Element14 is an online community of over half a million engineers, makers, educators and students where members can connect, learn, create,
Three Community Myths Busted
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