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Disputes, Flame Wars and Trolls – Managing Conflict in Community

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Community managers are in a position to raise awareness and set the tone for acceptable online behavior. This will require the implementation of rules of engagement that are enforced when violated.

Anonymity is not necessary in most communities. Allowing member anonymity provides more of an opportunity for inappropriate behavior.

Community managers should receive conflict resolution training as part of their skill set. This will provide a framework from . . .

 

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Community Management, Metrics & Measurement
CMM1, CMM2, CMM3, CMM4, Report

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