CMM3

Engagement: Automate, But Keep it Personal

Whenever we think about personalizing engagement, there is always a tug of war with customization and scale. The more we want to customize

Join Neil Morgan, Digital Workplace Advisor at Glencore as he shares how they use their intranet to connect with thousands of global

•Interested in a high-level overview of Zoom Meeting? Kelly offered 7 Pro Account tips and tricks to help get you started. •Curious

•Looking to advocate for value-based and/or behavior-based metrics? Marjorie offered an excellent solution, backed by an example. Stephanie

•Curious about the types of chaos as defined by Jonathan? In Jonathan’s experience, there are 2 types of chaos. Jonathan explained his

•Curious about the 5 environmental factors that affect your strategy? Unfortunately, so many organizations aren’t aware of the importance of

•Wondering about how to get started? Kim had 2 main objectives when she began this new journey of building a community business case. They

Now in its 12th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community

Shelonda Darling, Sr. Manager, Global Intranet at Global Payments, and Larry Glickman, Director Network Engagement and Collaboration at the

Most community platforms have basic activity analytics baked into their solution, but community managers want more. They want packaged