Most community managers get to do a little bit of everything, which can be both exhilarating and overwhelming, and often hard to synthesize
Community Glossary
This community management glossary provides a list of common terms and acronyms you'll encounter in the community world. We're always on
15 Proven Online Community Programming Ideas
Creating a brand-new programming campaign is the often most effective approach to serving a particular need in your community. It is the
The Language of Engagement
Having a well crafted community strategy and roadmap is critical to enabling effective outcomes, but translating that strategy into your
Community Manager Job Descriptions
Community manager means a lot of different things to different people. We've compiled a sample of popular job descriptions for community
Engagement Strategy Canvas
Engagement behaviors are a leading indicator of value Engagement is a key measure of attention, alignment, learning, and leadership.
All About Gamification: Platforms and Tools
As a part of our topic cycle on rewards & recognition programs, this call featured Immanuel Masinsin's immense knowledge, expertise, and
When Not to Gamify – An Exploration of Gamification
Gamification: who is it for? Those who have tipped a toe in the water of Gamification know it can be a powerful tool to drive member
Community GAP Analysis Template
Attached is a great template for creating an organizational gap analysis around social initiatives, based on our Community Maturity Model™.
Don’t Let Your Community Get Stale
Communities are not a “set it and forget it” proposition. Increasingly, community teams are making design and user interface/experience
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