Most community managers get to do a little bit of everything, which can be both exhilarating and overwhelming, and often hard to synthesize
This community management glossary provides a list of common terms and acronyms you'll encounter in the community world. We're always on
Creating a brand-new programming campaign is the often most effective approach to serving a particular need in your community. It is the
Having a well crafted community strategy and roadmap is critical to enabling effective outcomes, but translating that strategy into your
Community manager means a lot of different things to different people. We've compiled a sample of popular job descriptions for community
Engagement behaviors are a leading indicator of value Engagement is a key measure of attention, alignment, learning, and leadership.
As a part of our topic cycle on rewards & recognition programs, this call featured Immanuel Masinsin's immense knowledge, expertise, and
Gamification: who is it for? Those who have tipped a toe in the water of Gamification know it can be a powerful tool to drive member
Attached is a great template for creating an organizational gap analysis around social initiatives, based on our Community Maturity Model™.
Communities are not a “set it and forget it” proposition. Increasingly, community teams are making design and user interface/experience