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3 Elements of Community Personas

Thinking about the personas in your online community is critical – if you don’t know who you are creating content and planning programs for

All About Building Member Personas

Community managers know their members better than anyone, right? But knowing individual members on a personal level isn’t the same as

Gamification 101: Games and Changing Community Behavior

When you hear “gamification,” what comes to mind? Video games? Leveling-up? The latest Fortnite emote (a.k.a. the goofy dances you see

Meaningful Change Management

Explore how online communities improve customer satisfaction, provide fast and easy support, and create powerful brand

Impactful Metrics & Reporting in Community

Great metrics and dashboards reveal the value of engagement. Choosing the metrics that tell your community’s unique story of engagement

4 Things to Consider When Launching a Community Mentorship Program

Mentorships have existed, well, forever, and they’ve always been an excellent way to share knowledge. But with the COVID-19 pandemic, loads

3 Tips for Creating Safe and Inclusive Community Spaces

Ashleigh Brookshaw has spent her career building community in the insurance, association, and now software spaces, so she knows her way

Creating a Positive Feedback Loop Process in 4 Steps

As a community manager, there may be days when you find yourself channeling a firefighter more than anything else. Issue after issue

Evaluating Community and Engagement Platforms

Are you evaluating and assessing community or engagement platforms? You are in great company – a lot of people are. This is being driven by

Building Community Teams with Lisa Tallman

Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in

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