Policies & Governance

Using a Playbook to Support Community Manager Success

Learn how developing a training and a comprehensive community primer directly impacted the development of a strong cadre of community

Episode #55 features Julie Blutstein, the Global Digital Manager of Communities for Prudential International Insurance. Join us as

By Rachel Happe, Co-Founder and Principal, The Community Roundtable Sometimes you can catch lightning in a bottle. In the

Check out this amazing database of dozens of social media policies and templates from organizations like Fedex, Microsoft, IBM, Pfizer,

HIGHLIGHTS Interested in learning 4 proven elements of a successful governance structure? Jay explained in-depth the 4 key areas of

Online communities are a source of value creation. At the heart of this is knowledge sharing. The idea is for community practitioners to

Defining Governance in your community? Or are you reworking your current Governance structure? Check out this template of a

The State of Community Management 2018 from TheCR on Vimeo.

The State of Community Management (SOCM) research has evolved with the industry, moving from qualitative to quantitative. Initially, the

By Rachel Happe, Co-Founder and Principal, The Community Roundtable As someone who works with social media managers and community