Policies & Governance

Social Media Policy Database

Check out this amazing database of dozens of social media policies and templates from organizations like Fedex, Microsoft, IBM, Pfizer,

HIGHLIGHTS Interested in learning 4 proven elements of a successful governance structure? Jay explained in-depth the 4 key areas of

Online communities are a source of value creation. At the heart of this is knowledge sharing. The idea is for community practitioners to

Defining Governance in your community? Or are you reworking your current Governance structure? Check out this template of a

The State of Community Management 2018 from TheCR on Vimeo.

The State of Community Management (SOCM) research has evolved with the industry, moving from qualitative to quantitative. Initially, the

Working with an organization’s legal team is a necessity. However, it does not have to be a negative experience. If approached

This report explores best practices and lessons learned for managing risk in online communities. Download the Report

Implementing a community playbook in an organization is an advanced step in the social media maturity curve. This report explores best