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The NEW Community Manager Handbook

The NEW Community Manager Handbook started as a series of twenty-one interviews with community leaders from organizations like Analog

Executive Engagement Ignites Culture Change

Three community leaders share tactical ideas for improving executive engagement in your online community program.

Article by Mac Stephens

Institutionalizing Inclusion

Inclusion is a critical focus for most organizations and has been particularly prominent over the past few months. Online communities are

A Day in the Life of a Community Program Owner

A Day in the Life of a Community Program Owner

HIGHLIGHTS  Looking for advice on how to move into a director-level role? This call yielded 5 lessons learned, which also

Community Assessment and Benchmarking

Community Assessment and Benchmarking with UNICEF

HIGHLIGHTS This UNICEF case study demonstrated assessment and benchmarking best practices. Want to see the TheCR’s Maturity Model in

Building Out a Community Governance Model for a Customer Community

Speakers: Claire Flanagan (Cloudera) & Kelly Schott (TheCR) HIGHLIGHTS  Planning to create a business strategy? Data is

The State of Community Management 2018 Webinar

 The State of Community Management 2018 from TheCR on Vimeo.

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