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Advice on Everything

2020 taught us a lot about how people can connect and thrive in online communities. To celebrate CMAD 2021 (Community Manager

Customer Communities Elevate the Customer Experience

Customer Communities Elevate the Customer Experience

This eBook, Customer Communities Elevate the Customer Experience, is derived from the 2020 State of Community Management research,

Mature Communities Power the Customer Experience

Mature Communities Power the Customer Experience

You know community is important, but have you considered the actual impact of a mature, well-resourced community program? This eBook looked

How to prevent community manager burnout

CMGR Self-Care: Advice and Ideas from 25 Community Leaders

With the help of some community friends, we put together a special CMAD 2020 ebook: "CMGR Self-Care: Advice and Ideas from 25 Community

community manager training

Engaging to Unlock Retention, Trust, and Innovation

What drives online engagement? Engaging to Unlock Retention, Trust, and Innovation focuses on engagement, taking a deeper look at

The Value of Community: Sustaining Behavior Change to Drive ROI

Nearly every day, there are headlines and stories about the changing relationship between organizations and their customers, employees and

Building a Community Roadmap

The State of Community Management 2014 research found that the best–in-class communities are more likely to be able to translate an approved

Five Can’t Miss Community Programming Ideas

Did you know that regular community programming leads to increased engagement? It's true! Check out these five programming ideas and learn

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