2020 taught us a lot about how people can connect and thrive in online communities. To celebrate CMAD 2021 (Community Manager
Customer Communities Elevate the Customer Experience
This eBook, Customer Communities Elevate the Customer Experience, is derived from the 2020 State of Community Management research,
Mature Communities Power the Customer Experience
You know community is important, but have you considered the actual impact of a mature, well-resourced community program? This eBook looked
CMGR Self-Care: Advice and Ideas from 25 Community Leaders
With the help of some community friends, we put together a special CMAD 2020 ebook: "CMGR Self-Care: Advice and Ideas from 25 Community
Engaging to Unlock Retention, Trust, and Innovation
What drives online engagement? Engaging to Unlock Retention, Trust, and Innovation focuses on engagement, taking a deeper look at
The Value of Community: Sustaining Behavior Change to Drive ROI
Nearly every day, there are headlines and stories about the changing relationship between organizations and their customers, employees and
Building a Community Roadmap
The State of Community Management 2014 research found that the best–in-class communities are more likely to be able to translate an approved
Five Can’t Miss Community Programming Ideas
Did you know that regular community programming leads to increased engagement? It's true! Check out these five programming ideas and learn
