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Customer Communities Elevate the Customer Experience

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This eBook, Customer Communities Elevate the Customer Experience, is derived from the 2020 State of Community Management research, produced by The Community Roundtable. It is a collaboration between The Community Roundtable and Vanilla Forums and compares the results of two data segments:

1.  Average External Communities2.  Advanced External Communities; those with measurable strategies

This eBook considers the influence of customer communities in three areas:

• Generative value of communities•  Impact of operational investments• Brand value of empowered . . .

 

Full access to this content is only available to subscribers. Click to subscribe.

 

Community Management, Content & Programming, Culture, Leadership
eBook

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