This community management glossary provides a list of common terms and acronyms you'll encounter in the community world. We're always on
15 Proven Online Community Programming Ideas
Creating a brand-new programming campaign is the often most effective approach to serving a particular need in your community. It is the
Community Manager Job Descriptions
Community manager means a lot of different things to different people. We've compiled a sample of popular job descriptions for community
Engagement Strategy Canvas
Engagement behaviors are a leading indicator of value Engagement is a key measure of attention, alignment, learning, and leadership.
Strengthening Ties: Getting to (Really) Know Your Members
Rachael Silvano, Zapier, explores the topic of how we build ties and connections in our digital world. With the core of "weak ties build
3 Elements of Community Personas
Thinking about the personas in your online community is critical – if you don’t know who you are creating content and planning programs for
The NEW Community Manager Handbook
The NEW Community Manager Handbook started as a series of twenty-one interviews with community leaders from organizations like Analog
Building Effective Content Programs for Your Online Community
Content and programs are the lifeblood of a successful online community program. They are often seen as one collective entity, but they
Five Ways New Member Programs Impact Long-Term Engagement in Your Community
One of the most consistent findings in our State of Community Management research is on the impact of new member programs in
Advice on Everything
2020 taught us a lot about how people can connect and thrive in online communities. To celebrate CMAD 2021 (Community Manager