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Five Ways New Member Programs Impact Long-Term Engagement in Your Community

One of the most consistent findings in our State of Community Management research is on the impact of new member programs in

30 Community Management Job Descriptions

Community opportunities are growing rapidly (and we love to see it!) The field is maturing and along with it, roles are becoming both

Foundations Of Community Success

Over the last two years, the place of community in organizations shifted, with community programs becoming a commonly required investment at

The Evolution of Customer Communities

In 2021, online communities are table stakes for brands that want to connect and engage with their audience. Community professionals are

5 Critical Hiring Characteristics for Community Management Roles

Looking at community job descriptions, it’s clear there are some characteristics that are prized by hiring managers. While

Community Case Study: Neil Morgan, Glencore

Join Neil Morgan, Digital Workplace Advisor at Glencore as he shares how they use their intranet to connect with thousands of global

Maximizing Community Engagement: Advanced Techniques to Keep Members Hooked

•Curious about the 5 environmental factors that affect your strategy? Unfortunately, so many organizations aren’t aware of the importance of

State of Community Management 2021

Now in its 12th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community

Community Case Studies: Global Payments and the Union for Reform Judaism

Shelonda Darling, Sr. Manager, Global Intranet at Global Payments, and Larry Glickman, Director Network Engagement and Collaboration at the

Bringing It Back From The Brink: Re-Engaging An Underwhelming Community

•Wondering how Sam approaches the concept of community? Sam shared her 3 basic goals. •Looking for engagement best practices? Sam shared 6

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