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The Culture of Community Engagement: An Anthropological Discussion on How to Encourage More Member Interaction

The Culture of Community Engagement: An Anthropological Discussion on How to Encourage More Member Interaction

This report explores the idea that the main concept to understand in any type of community building is why people join the community and why

The Holy Grail of Engagement and Why Communities Matter

Engagement for engagement's sake is not very interesting. There is a lot of crappy "engagement" out there -- look no further than most of

How The Red Cross Builds, Grows, and Sustains Communities

Ernesto Izquierdo (ICRC), shares how the Red Cross goes about creating a strategy for launching communities.Through a guide that they use to

Conversations with Community Managers – Lance Yoder and John L. Moore on Workforce Collaboration

Conversations with Community Managers – Lance Yoder and John L. Moore on Workforce Collaboration

Episode #75 features Lance Yoder, Manager, Workforce Adoption and Collaboration, Cerner and John L. Moore, Lead Technology

What will community management look like in 2021? 8 community leaders share their ideas.

What will community management look like in 2021? 8 community leaders share their ideas.

2020 was an unpredictable year, so while we’re loathe to make “predictions” for 2021, we did want to hear what some community thought

Engagement That Scales – Episode #22: Maddie Grant on What Will Go Back, and What Won’t

Engagement That Scales – Episode #22: Maddie Grant on What Will Go Back, and What Won’t

Engagement that Scales is a weekly web series featuring Rachel Happe, and and a new guest each week. Community professionals, industry

Diversity & Inclusion: Designing An Equitable User Experience

Diversity & Inclusion: Designing An Equitable User Experience

Looking to better understand diversity, equity and inclusion(DEI) from a community perspective? Ashleigh shared 6 best practices. Do you

Customer Communities Elevate the Customer Experience

Customer Communities Elevate the Customer Experience

This eBook, Customer Communities Elevate the Customer Experience, is derived from the 2020 State of Community Management research,

Engagement That Scales – Episode #5: Gretchen Schmelzer

Engagement That Scales – Episode #5: Gretchen Schmelzer

Engagement that Scales is a weekly web series featuring Rachel Happe, and and a new guest each week. Community professionals, industry

Engagement That Scales Episode #3 - Liz Miller on Meaningful Online Events

Engagement That Scales Episode #3 – Liz Miller on Meaningful Online Events

Engagement that Scales is a weekly web series featuring Rachel Happe, and and a new guest each week. Community professionals, industry

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