The NEW Community Manager Handbook started as a series of twenty-one interviews with community leaders from organizations like Analog
State of Community Management 2022
Now in its 13th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community
Five Ways New Member Programs Impact Long-Term Engagement in Your Community
One of the most consistent findings in our State of Community Management research is on the impact of new member programs in
30 Community Management Job Descriptions
Community opportunities are growing rapidly (and we love to see it!) The field is maturing and along with it, roles are becoming both
Foundations Of Community Success
Over the last two years, the place of community in organizations shifted, with community programs becoming a commonly required investment at
The Evolution of Customer Communities
In 2021, online communities are table stakes for brands that want to connect and engage with their audience. Community professionals are
5 Critical Hiring Characteristics for Community Management Roles
Looking at community job descriptions, it’s clear there are some characteristics that are prized by hiring managers. While
Community Case Study: Neil Morgan, Glencore
Join Neil Morgan, Digital Workplace Advisor at Glencore as he shares how they use their intranet to connect with thousands of global
Maximizing Community Engagement: Advanced Techniques to Keep Members Hooked
•Curious about the 5 environmental factors that affect your strategy? Unfortunately, so many organizations aren’t aware of the importance of
State of Community Management 2021
Now in its 12th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community
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