Tools

3 Elements of Community Personas

Thinking about the personas in your online community is critical – if you don’t know who you are creating content and planning programs for

Community managers know their members better than anyone, right? But knowing individual members on a personal level isn’t the same as

As a community manager, there may be days when you find yourself channeling a firefighter more than anything else. Issue after issue

Are you evaluating and assessing community or engagement platforms? You are in great company – a lot of people are. This is being driven by

Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in

The NEW Community Manager Handbook started as a series of twenty-one interviews with community leaders from organizations like Analog

Now in its 13th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community

Tirza Austin is the Senior Manager of Online Communities for the American Society of Civil Engineers (ASCE) and has been for almost 4 years.

• Interested in best practices for the effective migration of platforms? Debbie and Matt shared their take and experiences on four best