Content & Programming

Best Practices for Writing to Increase Community Engagement

By Rachel Happe, Co-Founder and Principal, The Community Roundtable I am lucky to work with some of the best community managers in the

The State of Community Management 2018 from TheCR on Vimeo.

The State of Community Management (SOCM) research has evolved with the industry, moving from qualitative to quantitative. Initially, the

Learn more about CA Technologies’ customer engagement evolution and how J.J. Lovett, Director, Communities and his team have received an

What are the benefits of thoughtful content curation in your community management program? Explore the benefits, and review these ten

Want to ensure that your members get involved and stay involved? Our research shows that new member programs hold the key to sustained

“Birds on a Wire” is a hybrid engagement tactic. It is used to engage phone conversations with customers and/or potential customers. It

“Content strategy is planning for the creation, aggregation, governance, and expiration of content that is useful, usable, and appropriate