Content & Programming

The NEW Community Manager Handbook

The NEW Community Manager Handbook started as a series of twenty-one interviews with community leaders from organizations like Analog

One of the most common questions we get from members is, “How do I increase the value and the volume of member engagement?” This

Now in its 13th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community

Tirza Austin is the Senior Manager of Online Communities for the American Society of Civil Engineers (ASCE) and has been for almost 4 years.

The #1 question we get asked: How can I improve engagement? On this panel, we discussed building a foundation for engagement success

Content and programs are the lifeblood of a successful online community program. They are often seen as one collective entity, but they

One of the most consistent findings in our State of Community Management research is on the impact of new member programs in

•Curious about the 5 environmental factors that affect your strategy? Unfortunately, so many organizations aren’t aware of the importance of

Now in its 12th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community

Community practitioners share three proven ideas for increasing employee adoption and engagement in online external communities.