One of the most consistent findings in our State of Community Management research is on the impact of new member programs in
Maximizing Community Engagement: Advanced Techniques to Keep Members Hooked
•Curious about the 5 environmental factors that affect your strategy? Unfortunately, so many organizations aren’t aware of the importance of
State of Community Management 2021
Now in its 12th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community
Three Ideas for Employee Adoption and Engagement in External Communities
Community practitioners share three proven ideas for increasing employee adoption and engagement in online external communities.
ESN Adoption Strategies
You probably have a contentious relationship with your work email inbox. Between the emails, texts, websites, files, chat tools, business
The Holy Grail of Engagement and Why Communities Matter
Engagement for engagement's sake is not very interesting. There is a lot of crappy "engagement" out there -- look no further than most of
Onboarding New Community Members
How you welcome your new members matters – one of the most consistent findings in our State of Community Management research is on the
Best Practices for New Member Leadership Programs
Hillary Boucher shares what she's learned about building new member leadership programs. (Note: Skip ahead to minute6:00 for the New
Should I Train My Community Members?
When thinking about engagement many community managers dismiss the idea of formal training program for their members. For some it’s just too
In online communities, new member programs matter.
You walk into a new place – maybe you have a new job, are a new member of a class, or a new volunteer somewhere. Everyone is gathered in
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