Content & Programming

Jennifer Erzen on the (Not So) Secret Powers of Community

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of

Community professionals tend to use what I call the Language of Engagement – a style of communication that is designed to give space and

The dramatic spread of COVID-19 is making people scramble. Colleges and Universities are transferring to virtual learning. Employers are

Wondering how to rollout a new contest? Monique shared her practical 3-step plan used at Atlassian. Want a powerful way to endorse

WHAT IS IT? A profile of one member's work (typically in the form of a blog or discussion post) written by the community manager. It

WHAT IS IT? In this program, the community manager selects one question and highlights it as a question that they would like all members

WHAT IS IT? For an AMA, the community manager chooses a member host to whom questions will be directed. The

WHAT IS IT? A Work Out Loud program asks members to share their top three goals for the week. Typically executed in one

Why do community programs matter? Content and programs are often seen as one collective entity, but they serve two different roles