CMM4

The State of Community Management 2019

Leadership and management are evolving in fundamental ways, driven by changing access toinformation brought on by technology. Information

SPEAKERS: John Day & Laura Creighton (IEEE), Kelly Schott (TheCR) Do you need to put together a business case in the near

SPEAKERS:Georgina Cannie (Consultant), Matt Laurenceau (BMC), Kelly Schott (TheCR) HIGHLIGHTS Looking for an ROI model? Georgina

Presented by: Brian Oblinger & Jessica Chen, Alteryx HIGHLIGHTS Looking for a key insight into how to ask for

Interested in learning Autodesk’s top metrics? Olivier shared his top 3 metric buckets, including the sub-metrics within each bucket.

Interested in the types of metrics that are most effective? Alex shared the 4 metrics that he finds most useful. Looking for formulas?

Interested in learning how to measure enrichment? Dan shared their methodology at Team RWB, which has engagement at its core. Additionally,

Interested in learning what Allison considers the biggest factor behind their success? Members were impressed with how well Allison was able

HIGHLIGHTS Interested in learning which strategic objectives worked for Steelcase’s dashboard? Wietske shared their 3 practical

Online communities are a source of value creation. At the heart of this is knowledge sharing. The idea is for community practitioners to