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Mature Communities Power the Customer Experience

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You know community is important, but have you considered the actual impact of a mature, well-resourced community program? This eBook looked at three ways mature online communities have a meaningful and measurable impact on the customer experience.

Three case studies explore how: 

  • Strategic maturity enables efficiency
  • Thoughtful governance enhances strategy
  • Engagement generates shared value

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Community Management, Leadership, Metrics & Measurement
eBook, Research

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