“Content strategy is planning for the creation, aggregation, governance, and expiration of content that is useful, usable, and appropriate
Zero to Pilot: Building Community from the Ground Up
Starting a community program from scratch? Two community leaders, Eileen Foran & Maria Ogneva share best practices and lessons
Resource Bundle: Internal Change Management
A collection of resources that will help you manage change for your employees within an internal or external community. Reports: How
Resource Bundle: ROI
The Community Roundtable's ROI Model Roundtable reports are tactical assets that help community practitioners address common
The Social Executive: Leading a Culture of Innovation
As the business world continues to innovate and move faster, social technologies are changing the way businesses communicate and engage with
The Value of Community: Sustaining Behavior Change to Drive ROI
Nearly every day, there are headlines and stories about the changing relationship between organizations and their customers, employees and
Building a Community Roadmap
The State of Community Management 2014 research found that the best–in-class communities are more likely to be able to translate an approved
Crowdsourcing Innovation: Three Ways It Drives Value
We started looking for an answer to a critical question. “What value is created by crowdsourcing innovation?” Our quest was to define
Matthew Radford on Engaging Executives
Episode #50 features Matthew Radford, Manager, Internal Communications at Ontario Medical Association. In this episode, we chat about how
Aaron Buchsbaum on Prioritizing Community Programs
Episode #39 features Aaron Buchsbaum, Community Manager at The World Bank. Join us as we chat about how to prioritize a packed to-do list,
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