These two episodes feature Patrick Hellen, while he was the Director of Community and Engagement at Deep Information Services. You’ll find
Lori Harrison-Smith on Global Workplaces
Episode #30 features Lori Harrison-Smith, Project Leader & Enterprise Community Manager at Steelcase. Listen in as we chat about the
Leading Large Scaled Change: Network-Centric Warfare
The military recognized that their enemy was networked. However, most corporations today do not recognize that their customers are
Removing the One Way Mirror: Transparency in Social Business
Kirsten stated that the premise behind her “one-way mirror” talk was to remind others that when they are communicating on a social platform,
Jerry Canaday on Non-Traditional Community Roles
Episode #27 features Jerry Canaday, Solution Architect – Internal Systems at MasterCard. Podcast highlights include: Applying community
CMGT 101: 17 Community Leaders Share Their Secrets
CMGT 101: 17 Community Leaders Share Their Secrets for Success is packed with engagement ideas, governance tips, career advice,
The Social Executive Key Findings
One of the major challenges of the community and social business teams with whom we work is the education of their executives. While a great
The Community Manager Handbook
The Community Manager Handbook: 20 Lessons from Community Superheroes combines research findings and advice from The Community Roundtable
The State of Community Management 2016
Quantifying the Value of Community The State of Community Management 2016 provides a snapshot of the progress and changes in community
The State of Community Management 2017
Leveraging Investment to Create Strategic Value The SOCM 2017 provides a snapshot of the progress and changes in community
