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Building a Community Roadmap

The State of Community Management 2014 research found that the best–in-class communities are more likely to be able to translate an approved

Crowdsourcing Innovation: Three Ways It Drives Value

We started looking for an answer to a critical question. “What value is created by crowdsourcing innovation?” Our quest was to define

Matthew Radford on Engaging Executives

Episode #50 features Matthew Radford, Manager, Internal Communications at Ontario Medical Association.  In this episode, we chat about how

Aaron Buchsbaum on Prioritizing Community Programs

Episode #39 features Aaron Buchsbaum, Community Manager at The World Bank. Join us as we chat about how to prioritize a packed to-do list,

Patrick Hellen on Engaging Unlikely Advocates

These two episodes feature Patrick Hellen, while he was the Director of Community and Engagement at Deep Information Services. You’ll find

Lori Harrison-Smith on Global Workplaces

Episode #30 features Lori Harrison-Smith, Project Leader & Enterprise Community Manager at Steelcase. Listen in as we chat about the

Leading Large Scaled Change: Network-Centric Warfare

The military recognized that their enemy was networked. However, most corporations today do not recognize that their customers are

Removing the One Way Mirror: Transparency in Social Business

Kirsten stated that the premise behind her “one-way mirror” talk was to remind others that when they are communicating on a social platform,

Jerry Canaday on Non-Traditional Community Roles

Episode #27 features Jerry Canaday, Solution Architect – Internal Systems at MasterCard. Podcast highlights include: Applying community

CMGT 101: 17 Community Leaders Share Their Secrets

  CMGT 101: 17 Community Leaders Share Their Secrets for Success is packed with engagement ideas, governance tips, career advice,

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