Tools - - Page 2

Community Ecosystem Map: My framework for mapping content and programs

Bri Leever, Community Builder and Contributor to the 2023 State of Community Management Report shared her framework for planning effective

The Metrics & Measurement competency of The Community Maturity Model™ helps organizations understand the “why” of social approaches and

Communities are not a “set it and forget it” proposition. Increasingly, community teams are making design and user interface/experience

You can’t login to LinkedIn or open an industry e-newsletter now without getting bombarded with headlines screaming about ChatGPT (and

Thinking about the personas in your online community is critical – if you don’t know who you are creating content and planning programs for

Community managers know their members better than anyone, right? But knowing individual members on a personal level isn’t the same as

As a community manager, there may be days when you find yourself channeling a firefighter more than anything else. Issue after issue

Are you evaluating and assessing community or engagement platforms? You are in great company – a lot of people are. This is being driven by

Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in