Change Management

Three Reasons Community Managers are (Still) Crucial to Online Communities

We logged into Linkedin today, to post our planned Community Manager Appreciation Day 2024 posts, and immediately were sidetracked with more

Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community

If there are aspects that are measured either through a sentiment survey or functionality, make sure that they’re highlighting cultural

The Community Maturity Model’s™ Culture competency pertains to various aspects of your organization or community’s habits, motivators

This community management glossary provides a list of common terms and acronyms you'll encounter in the community world. We're always on

Having a well crafted community strategy and roadmap is critical to enabling effective outcomes, but translating that strategy into your

Engagement behaviors are a leading indicator of value Engagement is a key measure of attention, alignment, learning, and leadership.

Attached is a great template for creating an organizational gap analysis around social initiatives, based on our Community Maturity Model™.

When you hear “gamification,” what comes to mind? Video games? Leveling-up? The latest Fortnite emote (a.k.a. the goofy dances you see

Explore how online communities improve customer satisfaction, provide fast and easy support, and create powerful brand