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Power Up: Building Relationships with Super Users

Power Up: Building Relationships with Super Users

Interested in the best practices associated with developing super user relationships? Read on for two first-hand case studies.Looking

Designing and Defining a Tool Ecosystem

Designing and Defining a Tool Ecosystem

Interested in an overview of social scale, fit and value? Thomas shared 5 components of what he believes this means.Want to know the stages

Developer Communities: What Are They and How Do We Use Them?

Developer Communities: What Are They and How Do We Use Them?

Interested in a definition for developer relations? Mary gave her definition, supported by other member definitions, as

Pitching Community to Executives

Getting the Shovel in the Ground: Pitching Community to Executives

Interested in learning how Michael sells community to his executives? Read on for his 5 step plan, plus 2 added suggestions as lessons

Community manager career path

From Preparation to Promotion: A Career Progression Case Study

Ever wonder what skills are best suited for community management? Marjorie shared what she believes is the most valuable skill set for

Community business model

Connecting Community and Business Models

Renee lent her expertise to participants on the subject of business model innovation and how it can be connected to community. The

Internal community communications

Helping Organizations Evolve: Exploring Digital Workplace Research

This call explored Jane’s research in the area of digital workplaces. The highlights of the discussion are noted below: Jane’s digital

How to conduct a social media audit and compliance

How Aetna Conducts Social Audits & Training to Ensure Compliance

This is an Aetna case study on how to conduct social audits and training for social compliance. The highlights of the discussion are noted

Best Practices for Welcoming New Members into your Community

Best Practices for Welcoming New Members into your Community

As an overall summary, welcome programs fit into a broader strategy that helps to build and strengthen the community.Communities with new

Spring Cleaning for Your ESN: An Enterprise Case Study with Capital One

Spring Cleaning for Your ESN: An Enterprise Case Study with Capital One

After hearing that Melissa had launched a spring-cleaning campaign at Capital One, Hillary thought that it would be a good case study for

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