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Who is Measuring What? A Metrics Show & Tell with Alex Blanton, Microsoft

Interested in the types of metrics that are most effective? Alex shared the 4 metrics that he finds most useful. Looking for formulas?

Who’s Measuring What? A Metrics Show and Tell with Allison Brotman of nCino

Interested in learning what Allison considers the biggest factor behind their success? Members were impressed with how well Allison was able

Social Media Policy Database

Check out this amazing database of dozens of social media policies and templates from organizations like Fedex, Microsoft, IBM, Pfizer,

Online Community Governance Charter Template

  Defining Governance in your community? Or are you reworking your current Governance structure? Check out this template of a

Peer to Peer Coaching Programs: How Social Learning Builds Thriving Workplace Communities

Explore an approach to peer to peer coaching that encourages social learning to affect organizational change which, in turn, helps move

Social Learning 101

Marcia Connor from The Altimeter Group shares the fundamentals of social learning for organizations. Download the Report

The Inextricable Link Between Communities and Learning

Learn how Northwestern University's Masters Program in Learning and Organizational Change approaches the link between online communities and

CA Technologies’ Customer Engagement Evolution

Learn more about CA Technologies’ customer engagement evolution and how J.J. Lovett, Director, Communities and his team have received an

How to Build a Community-Based Support Model

Ian White, manager of support at Rackspace joined us for a Community Manager Spotlight webinar. Ian and his team have down

On the Go: Mapping Mobile Capabilities to Your Organizations Needs

Mobile is must, but where do you start? This report explore the advantages and disadvantages of  mobile applications and responsive site

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