Interested in the types of metrics that are most effective? Alex shared the 4 metrics that he finds most useful. Looking for formulas?
Who’s Measuring What? A Metrics Show and Tell with Allison Brotman of nCino
Interested in learning what Allison considers the biggest factor behind their success? Members were impressed with how well Allison was able
Social Media Policy Database
Check out this amazing database of dozens of social media policies and templates from organizations like Fedex, Microsoft, IBM, Pfizer,
Online Community Governance Charter Template
Defining Governance in your community? Or are you reworking your current Governance structure? Check out this template of a
Peer to Peer Coaching Programs: How Social Learning Builds Thriving Workplace Communities
Explore an approach to peer to peer coaching that encourages social learning to affect organizational change which, in turn, helps move
Social Learning 101
Marcia Connor from The Altimeter Group shares the fundamentals of social learning for organizations. Download the Report
The Inextricable Link Between Communities and Learning
Learn how Northwestern University's Masters Program in Learning and Organizational Change approaches the link between online communities and
CA Technologies’ Customer Engagement Evolution
Learn more about CA Technologies’ customer engagement evolution and how J.J. Lovett, Director, Communities and his team have received an
How to Build a Community-Based Support Model
Ian White, manager of support at Rackspace joined us for a Community Manager Spotlight webinar. Ian and his team have down
On the Go: Mapping Mobile Capabilities to Your Organizations Needs
Mobile is must, but where do you start? This report explore the advantages and disadvantages of mobile applications and responsive site
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