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Community Case Study: Neil Morgan, Glencore

Join Neil Morgan, Digital Workplace Advisor at Glencore as he shares how they use their intranet to connect with thousands of global

Tool Tips & Tricks: Zoom 101

•Interested in a high-level overview of Zoom Meeting? Kelly offered 7 Pro Account tips and tricks to help get you started. •Curious

Reporting Strategy: Sharing Metrics with Different Audiences

•Looking to advocate for value-based and/or behavior-based metrics? Marjorie offered an excellent solution, backed by an example. Stephanie

Managing Chaos: Creating Community/Product Team Feedback Loops

•Curious about the types of chaos as defined by Jonathan? In Jonathan’s experience, there are 2 types of chaos. Jonathan explained his

Maximizing Community Engagement: Advanced Techniques to Keep Members Hooked

•Curious about the 5 environmental factors that affect your strategy? Unfortunately, so many organizations aren’t aware of the importance of

Building a Community Business Case

•Wondering about how to get started? Kim had 2 main objectives when she began this new journey of building a community business case. They

State of Community Management 2021

Now in its 12th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community

Community Case Studies: Global Payments and the Union for Reform Judaism

Shelonda Darling, Sr. Manager, Global Intranet at Global Payments, and Larry Glickman, Director Network Engagement and Collaboration at the

Next-Gen Community Analytics

Most community platforms have basic activity analytics baked into their solution, but community managers want more. They want packaged

Bringing It Back From The Brink: Re-Engaging An Underwhelming Community

•Wondering how Sam approaches the concept of community? Sam shared her 3 basic goals. •Looking for engagement best practices? Sam shared 6

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