•Wondering about how to get started? Kim had 2 main objectives when she began this new journey of building a community business case. They
State of Community Management 2021
Now in its 12th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community
Community Case Studies: Global Payments and the Union for Reform Judaism
Shelonda Darling, Sr. Manager, Global Intranet at Global Payments, and Larry Glickman, Director Network Engagement and Collaboration at the
Next-Gen Community Analytics
Most community platforms have basic activity analytics baked into their solution, but community managers want more. They want packaged
Bringing It Back From The Brink: Re-Engaging An Underwhelming Community
•Wondering how Sam approaches the concept of community? Sam shared her 3 basic goals. •Looking for engagement best practices? Sam shared 6
Community Careers and Compensation 2020
Since our initial Community Careers and Compensation research in 2014, communities are now the most efficient way to
Community 101 | Community Frameworks and Models
Our community management models and frameworks provide research-backed structures for understanding, planning, expectation setting, and
Building A High-Performing Community Team
How do you build a high-performing team to maximize resources and increase productivity? Lisa Tallman (YMCA) and Marjorie Anderson (PMI)
Three Ideas for Employee Adoption and Engagement in External Communities
Community practitioners share three proven ideas for increasing employee adoption and engagement in online external communities.
The Culture of Community Engagement: An Anthropological Discussion on How to Encourage More Member Interaction
This report explores the idea that the main concept to understand in any type of community building is why people join the community and why
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