Engagement for engagement's sake is not very interesting. There is a lot of crappy "engagement" out there -- look no further than most of
Advice on Everything
2020 taught us a lot about how people can connect and thrive in online communities. To celebrate CMAD 2021 (Community Manager
Onboarding New Community Members
How you welcome your new members matters – one of the most consistent findings in our State of Community Management research is on the
Best Practices for New Member Leadership Programs
Hillary Boucher shares what she's learned about building new member leadership programs. (Note: Skip ahead to minute6:00 for the New
Should I Train My Community Members?
When thinking about engagement many community managers dismiss the idea of formal training program for their members. For some it’s just too
Onboarding guide and community new member programs.
This is research into onboarding from BambooHR. If you wish to share further, please send folks to get the download at
In online communities, new member programs matter.
You walk into a new place – maybe you have a new job, are a new member of a class, or a new volunteer somewhere. Everyone is gathered in
What Role Can Enterprise Social Networks Play in Learning?
Over the past year I've been having conversations with learning and development, knowledge management and online community
Creating and Managing a Virtual Community: A Practice Manual
Creating and Managing a Virtual Community: A Practice Manual is a free resources published by the ICRC. Download the Manual
How The Red Cross Builds, Grows, and Sustains Communities
Ernesto Izquierdo (ICRC), shares how the Red Cross goes about creating a strategy for launching communities.Through a guide that they use to
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