Interested in the types of metrics that are most effective? Alex shared the 4 metrics that he finds most useful. Looking for formulas?
Measuring Offline Community Engagement: Building Community at Team RWB
Interested in learning how to measure enrichment? Dan shared their methodology at Team RWB, which has engagement at its core. Additionally,
Who’s Measuring What? A Metrics Show and Tell with Allison Brotman of nCino
Interested in learning what Allison considers the biggest factor behind their success? Members were impressed with how well Allison was able
Building a Behavior Analytics Dashboard: Visualizing Complex Dynamics of ESNs
HIGHLIGHTS Interested in learning which strategic objectives worked for Steelcase’s dashboard? Wietske shared their 3 practical
Social Media Policy Database
Check out this amazing database of dozens of social media policies and templates from organizations like Fedex, Microsoft, IBM, Pfizer,
Information Architecture for Community Managers
Online communities are a source of value creation. At the heart of this is knowledge sharing. The idea is for community practitioners to
Online Community Governance Charter Template
Defining Governance in your community? Or are you reworking your current Governance structure? Check out this template of a
Research Brief: Calculating Community ROI
Measuring the Networked Value of Engagement In this brief, we will explore a universal formula for capturing the ROI
Using Research to Build a Roadmap
Heather Ausmus has used the Community Maturity Model in her community work and shared how she has developed a plan through FY18 using
Building the Business Case to Defend and Grow Your Program
Are you struggling to tell your community story in a way that secures the executive commitment and investment required to succeed? It’s all
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