Most community platforms have basic activity analytics baked into their solution, but community managers want more. They want packaged
Bringing It Back From The Brink: Re-Engaging An Underwhelming Community
•Wondering how Sam approaches the concept of community? Sam shared her 3 basic goals. •Looking for engagement best practices? Sam shared 6
Building A High-Performing Community Team
How do you build a high-performing team to maximize resources and increase productivity? Lisa Tallman (YMCA) and Marjorie Anderson (PMI)
Three Ideas for Employee Adoption and Engagement in External Communities
Community practitioners share three proven ideas for increasing employee adoption and engagement in online external communities.
The Culture of Community Engagement: An Anthropological Discussion on How to Encourage More Member Interaction
This report explores the idea that the main concept to understand in any type of community building is why people join the community and why
Executive Engagement Ignites Culture Change
Three community leaders share tactical ideas for improving executive engagement in your online community program.
ESN Adoption Strategies
You probably have a contentious relationship with your work email inbox. Between the emails, texts, websites, files, chat tools, business
The Holy Grail of Engagement and Why Communities Matter
Engagement for engagement's sake is not very interesting. There is a lot of crappy "engagement" out there -- look no further than most of
Advice on Everything
2020 taught us a lot about how people can connect and thrive in online communities. To celebrate CMAD 2021 (Community Manager
Onboarding New Community Members
How you welcome your new members matters – one of the most consistent findings in our State of Community Management research is on the
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