Have you seen this community management/moderation game Moderator Mayhem that is making the rounds? It is a little too close to home for us
The NEW Community Manager Handbook
The NEW Community Manager Handbook started as a series of twenty-one interviews with community leaders from organizations like Analog
Managing Chaos: Creating Community/Product Team Feedback Loops
•Curious about the types of chaos as defined by Jonathan? In Jonathan’s experience, there are 2 types of chaos. Jonathan explained his
Onboarding guide and community new member programs.
This is research into onboarding from BambooHR. If you wish to share further, please send folks to get the download at
Creating and Managing a Virtual Community: A Practice Manual
Creating and Managing a Virtual Community: A Practice Manual is a free resources published by the ICRC. Download the Manual
Managing Risk for Online Communities
The top three legal issues for which community managers should monitor are the following: • Defamation. • Intellectual property
How Aetna Conducts Social Audits & Training to Ensure Compliance
This is an Aetna case study on how to conduct social audits and training for social compliance. The highlights of the discussion are noted
Evaluating Community and Engagement Platforms
By Rachel Happe Are you evaluating and assessing community or engagement platforms? You are in great company – a lot of people are.
Building Out a Community Governance Model for a Customer Community
Speakers: Claire Flanagan (Cloudera) & Kelly Schott (TheCR) HIGHLIGHTS DOWNLOAD NOW
Social Media Policy Database
Check out this amazing database of dozens of social media policies and templates from organizations like Fedex, Microsoft, IBM, Pfizer,
