HIGHLIGHTS Interested in learning 4 proven elements of a successful governance structure? Jay explained in-depth the 4 key areas of
Information Architecture for Community Managers
Online communities are a source of value creation. At the heart of this is knowledge sharing. The idea is for community practitioners to
Online Community Governance Charter Template
Defining Governance in your community? Or are you reworking your current Governance structure? Check out this template of a
Differentiating Between Social Media and Community Management
By Rachel Happe, Co-Founder and Principal, The Community Roundtable As someone who works with social media managers and community
Top 10 Misunderstandings Between Legal & Community
Working with an organization’s legal team is a necessity. However, it does not have to be a negative experience. If approached
Best Practices for Managing Risk in Online Communities
This report explores best practices and lessons learned for managing risk in online communities. Download the Report
Creating a Community Playbook
Implementing a community playbook in an organization is an advanced step in the social media maturity curve. This report explores best
Governance & Moderation: Approaching Politics in Online Communities
We are in unprecedented times. Communities welcome engagement, but with the political climate in the US right now and its far-reaching
Compliance & Governance: The Competitive Advantage for Your Community
Competitive advantage might not be the first thought that comes to mind when thinking of compliance and governance. This report explores
Ensuring Consistent Brand Voice through Community Governance
When we talk about the eight competencies of the Community Maturity Model people tend to get really excited about the work they do for