Community Management -

Using Digital Channels in a Crisis: Community Best Practices for Connecting and Collaborating

The coronavirus, and its impact on travel and events, has organizations scrambling to adapt. Digital channels will take up much of the

The dramatic spread of COVID-19 is making people scramble. Colleges and Universities are transferring to virtual learning. Employers are

Wondering which challenges other community professionals face working remotely? 5 challenges were shared and discussed. Want to know

Wondering how to rollout a new contest? Monique shared her practical 3-step plan used at Atlassian. Want a powerful way to endorse

WHAT IS IT? A profile of one member's work (typically in the form of a blog or discussion post) written by the community manager. It

WHAT IS IT? In this program, the community manager selects one question and highlights it as a question that they would

WHAT IS IT? For an AMA, the community manager chooses a member host to whom questions will be directed. The

WHAT IS IT? A Work Out Loud program asks members to share their top three goals for the week. Typically executed in one

Why do community programs matter? Content and programs are often seen as one collective entity, but they serve two different

We highly recommend using a Question Of The Week program to engage new community members, and make contributing easy and fun. Two