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AMA Ask Me Anything

Can’t Miss Programming Idea: Ask Me Anything

WHAT IS IT? For an AMA, the community manager chooses a member host to whom questions will be directed. The

Remote Team Management Best Practices

Can’t Miss Programming Idea: Work Out Loud

WHAT IS IT? A Work Out Loud program asks members to share their top three goals for the week. Typically executed in one

Community management articles Kelly Schott

Why Community Programs Matter

Why do community programs matter? Content and programs are often seen as one collective entity, but they serve two different

How to get people to interact with online community

Question of the Week Prompts

We highly recommend using a Question Of The Week program to engage new community members, and make contributing easy and fun.  Two

How to get people to engage with online community

Undeniable Story: The Science and Intuition of Engagement

Michael shared a six-step storytelling framework that, in his experience, has been a breakthrough process and approach for not only

The Role of Communities in Innovation

Communities play a critical role in innovation. Whether in the middle ages or now cities, in particular, are critical to innovation.

Measuring Networked Leadership

For many years, I had an uncomfortable relationship with the word ‘leadership’. It seemed vague, imprecise and conflated with ‘executive’,

Managing Teams Who Are Suddenly Remote

The dramatic spread of COVID-19 is making people scramble. Colleges and Universities are transferring to virtual learning. Employers are

Community Engagement Ideas

What “People First” Looks Like: An Ultimate Software Case Study

HIGHLIGHTS Interested in the motto on which the “people first” strategy has been built for Ultimate Software? People first will look

Online Community Engagement Success Stories

Communities for the People, By the People: The Google Local Guides Connect Story

HIGHLIGHTS Want to know about Google’s people-first strategy? Traci shared 3 core values that are at the base of their forum’s

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