Community Management

Jeff Ross on Community Engagement

Join TheCR’s Shannon Abram as she chats with Rachel Happe, Principal and Co-Founder of The Community Roundtable, and Jeff Ross,

Episode #61 features Traci Cappiello, Program Manager, Community at Google. Traci joins Jim Storer and Shannon

Join TheCR’s Rachel Happe, Principal and Co-Founder of The Community Roundtable, as she chats with Marjorie Anderson, CSPO,

What drives online engagement? Engaging to Unlock Retention, Trust, and Innovation focuses on engagement, taking a deeper look at

Leadership and management are evolving in fundamental ways, driven by changing access toinformation brought on by technology. Information

Episode #55 features Julie Blutstein, the Global Digital Manager of Communities for Prudential International Insurance. Join us as

Episode #54 features Nick Wallander, Social Media Consultant at Humana. Join us as we chat with Nick about his journey to

Episode #53 features Keri Kersten, Global Internal Communications and Change Management at Stepan Company. Listen in as

Seeding your community with the content that your audience wants and needs is a critical part of launching a new community program. Here are

This report focuses on best practices for nurturing customer advocates, as well as lessons learned during the rollout of an advocacy program