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Conversations with Community Managers – Jeff Ross + Rachel Happe

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Join TheCR’s Shannon Abram as she chats with Rachel Happe, Principal and Co-Founder of The Community Roundtable, and Jeff Ross, Community Manager at Humana about the State of Community Management 2019 report.

In Episode #59, Rachel and Jeff discuss key finding #1 from the 2019 research: Communities Propel Engagement

Jeff shares a look at how he uses the State of Community . . .

 

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Community Management, Culture, Leadership, Metrics & Measurement
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