Leveraging Investment to Create Strategic Value The SOCM 2017 provides a snapshot of the progress and changes in community
The State of Community Management 2014
The State of Community Management 2014 is the fifth edition of our annual research. This year, collaborating with TheCR Network members to
The State of Community Management 2015
Harvesting the Rewards of Community The State of Community Management 2015, the sixth edition of our annual report series, provides a
The State of Community Management 2013
The Value of Community Management The SOCM 2013 builds on previous qualitative research to offer a quantitative look at how community and
The State of Community Management 2012
Lessons from Community and Social Business Leaders The 2012 State of Community Management report examines the continued evolution of the
The State of Community Management 2011
Best Practices from Community, Social Media, Social Business Practitioners In 2011, social business came of age as organizations got
The State of Community Management 2010
A Level Set of Community Management Practices The 2010 State of Community Management is our first attempt to capture community management
Best Practices for Presenting to a Board of Directors
This report focuses on how to present to an executive committee, a board of directors or a steering committee in order to make the most of
Adapting Goals & Measurement Strategies
Kirsten Laaspere shares her adaptation of goals and measurement strategies for a more mature community, including best practices to you
Build It So They’ll Come: How to Launch a Successful Community
Jack McKee SVP and Co-Founder of Ant’s Eye View, a strategic management consulting firm shares best practices for launching a successful
